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Your return request has been received successfully and is now under review.

What happens next

• The request is first checked through an automatic verification
• It is then reviewed by a human operator

Response time

You will receive a reply by email within 3 working days, including:

• confirmation of return approval (if accepted)
• or a possible rejection, always accompanied by an explanation
• detailed instructions on how to proceed

Important

• Submitting the request does NOT mean the return is automatically accepted
• There is no need to send additional emails or follow-ups

Support

Our phone support team does not have access to return request updates, as returns are handled by a dedicated department.

We kindly ask you to wait for our response via email.

Your request has been successfully registered and will be handled by our team as soon as possible.