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LOST PACKAGE?
If you have landed on this page by scanning the QR-CODE on the belt and you are a courier, know that my sender is an Italian company, here are all the details to contact it:
YAW SRL - Via Quarto Sant'Antonio 48 - 00047 Marino (RM) - ITALY
Tel. 0621117352 - info@ugateshop.it
BROKEN PACKAGING?
Have you received your package but there are problems with the packaging? Take a photograph right away and then check the content carefully.
If you find any damaged material inside, please report it immediately by email to info@ugateshop.it.
PLEASE NOTE we will not take into consideration telephone or whatsapp reports, only via email.
HOW WE WILL SOLVE YOUR PROBLEM
We will analyze the documentation you provide us. If the damage is minor, we will offer you the replacement of only the damaged part or a small refund (the decision on this aspect will be ours).
Please keep in mind that during an expedition, no matter how much care we can put into packaging, the traumas that a box undergoes are many. So if the damage is minor and we can remedy it by replacing only the damaged part, we ask you to accept this resolution also for speed of execution.