1.0 Introduction

This document regulates the conditions of sale between YAW SRL (hereinafter referred to as the Store) and the natural or legal person who purchases the goods (hereinafter referred to as the Buyer).
The company YAW SRL has its registered office in Via Quarto Sant'Antonio, 48 00047 MARINO (RM) - PI e CF 16789181001.



2.0 Sales model
Our Store sells online exclusively through the websites linked to it
and the authorized marketplaces listed below. In particular, the Shop is accessible from the following addresses:

  • ugateshop.it/en

  • eBay

  • Manomano

Anyone can register and become a Buyer, but we reserve the right to remove registrations of customers who do not comply with the conditions of sale or behave in such a way as to pose a danger to the Store or other Buyers. The removal may be definitive or temporary at our sole discretion and without prior notice from us.

In case of problems either in shipping, delivery or in relation to the purchased products the complaint should always be sent to us first, so as to provide us with the possibility to quickly solve the Buyer's problem. The possibility of submitting official complaints through the marketing or payment platforms makes it more difficult to quickly resolve the problem.

3.0 Payments
Several payment methods are accepted. Some forms may have an additional cost due to fees imposed by our partners. The payment methods accepted in our Store are:

Credit Card (through the PayPal or HiPay service)

Account PayPal

Bank transfer in advance


The Credit Card and PayPal methods both take place on the www.paypal.it site or through the stripe platform and take place in a secure and encrypted connection. This is the best way, since the outcome of the transaction is immediately defined and our system automatically starts working on the practice immediately.

For marketplace orders, payments are handled by proprietary platforms depending on the technology used on each market.

4.0 Returns and returns

In case of purchase through our platform (ugateshop.it)

As established by current European regulations, the Buyer has 14 days (solar) from receipt of goods to exercise his right of withdrawal. As receipt we use the delivery date communicated to us by the courier. Please note that this right, expressly enshrined in European regulations, also establishes that the goods must be returned in the same condition in which they were received. So the packaging must be intact and the goods must be resalable (not worn, dirty or in such a condition as to make it impossible to sell them as a new object). The right of withdrawal provides a way for the customer to have a change of mind after purchasing and does not enter in any way into the discussions on warranty and replacement, which are dealt with in the specific paragraph.

In the case of partial shipment of the products received, the amount of the refund will be related only to the returned goods.
Packaging, packaging or objects that have been used or are not in original condition will not be accepted. Before shipping, the Buyer must wait for the acceptance by the Store of the request for withdrawal. The request must be made through our site, by logging into your account and requesting the return from the order page.

Once the authorization has been received, the customer has 14 days (solar) to send the goods, in this case the sending date will be detected by the courier track placed on the boxes.

The shipment must take place through a traceable means.

Once the item(s) have reached us and after checking the condition of the goods, if they correspond to the standards mentioned above, within 30 days we will refund the Buyer the total amount of its expense, including the initial shipping costs.
ATTENTION: as established by the European Court of Justice, the expenses that the Buyer will incur to return the goods will not be reimbursed.

4.1 When purchasing via EBAY

As established by Ebay rules, the Buyer has 30 (solar) days from receipt of the goods to exercise his right of withdrawal. As receipt we use the delivery date communicated to us by the courier. Please note that this right, expressly enshrined in ebay regulations, also states that the goods must be returned in the same condition in which they were received. So the packaging must be intact and the goods must be resalable (not worn, dirty or in such a condition as to make it impossible to sell them as a new object). The right of withdrawal provides a way for the customer to have a change of mind after purchasing and does not enter in any way into the discussions on warranty and replacement, which are dealt with in the specific paragraph.

In the case of partial shipment of the products received, the amount of the refund will be related only to the returned goods.
Packaging, packaging or objects that have been used or are not in original condition will not be accepted. Before shipping, the Buyer must wait for the acceptance by the Store of the request for withdrawal.

Once the authorization has been received, the customer has 14 days (solar) to send the goods, in this case the sending date will be detected by the courier track placed on the boxes.

The shipment must take place through a traceable means.

Once the item(s) have reached us and after checking the condition of the goods, if they correspond to the standards mentioned above, within 30 days we will refund the Buyer the total amount of its expense, including the initial shipping costs.
ATTENTION: as established by the European Court of Justice, the expenses that the Buyer will incur to return the goods will not be reimbursed.

4.2 In case of purchase through AMAZON

As established by Amazon's rules, the Buyer has 30 (solar) days from receipt of the goods to exercise his right of withdrawal. As receipt we use the delivery date communicated to us by the courier. Please note that this right, which is expressly enshrined in Amazon's policies, also states that goods must be returned in the same condition in which they were received. So the packaging must be intact and the goods must be resalable (not worn, dirty or in such a condition as to make it impossible to sell them as a new object). The right of withdrawal provides a way for the customer to have a change of mind after purchasing and does not enter in any way into the discussions on warranty and replacement, which are dealt with in the specific paragraph.

In the case of partial shipment of the products received, the amount of the refund will be related only to the returned goods.
Packaging, packaging or objects that have been used or are not in original condition will not be accepted. Before shipping, the Buyer must wait for the acceptance by the Store of the request for withdrawal.

Once the authorization has been received, the customer has 14 days (solar) to send the goods, in this case the sending date will be detected by the courier track placed on the boxes.

The shipment must take place through a traceable means.

Once the item(s) have reached us and after checking the condition of the goods, if they correspond to the standards mentioned above, within 30 days we will refund the Buyer the total amount of its expense, including the initial shipping costs.
ATTENTION: as established by the European Court of Justice, the expenses that the Buyer will incur to return the goods will not be reimbursed.

5.0 Privacy

Those who order through this website accept and read the following mandatory information: the data collected during the order will be used only to provide the service and / or supply the products purchased and fulfill regulatory, managerial, operational and accounting obligations. We inform you that, pursuant to Legislative Decree 196/2003, laying down provisions for the protection of persons and other subjects regarding the processing of personal data, YAW srl is the owner of the processing of personal data provided by you, or otherwise acquired as part of our activity.

The processing of personal data means their collection, registration, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, cancellation and destruction, or the combination of two or more of these operations.

The data you provide will be processed for the following purposes:

to provide the service and / or provide the products purchased by you;

in relation to contractual, pre-contractual or legal obligations, exclusively for administrative and accounting purposes;

to execute the transaction you are making;

to comply with legal obligations;

for operational, regulatory, fiscal and managerial needs;

The data will not be disclosed to other parties, with the exception of the shipper in charge of delivering the goods, nor will they be disclosed to third parties.

The following data will be collected:

name and surname of the user;

your address;

personal e-mail address;

phone number;

Tax code and VAT number (only if invoice required, and in any case if company or freelancer)

The requested data are necessary, and in the absence of even one of them it will not be possible to follow up on the supply of goods or the provision of the service, as we will not be able to fulfill pre-contractual, contractual, regulatory and tax obligations.

The data will be processed using suitable tools to guarantee security and confidentiality and can also be carried out through paper and / or automated tools to store, manage and transmit the data.

We also inform you that art. 13 of Legislative Decree 196/2003, gives citizens the exercise of specific rights. In particular, the interested party can obtain from the owner the existence or not of his personal data, and that such data are made available to him in an intelligible form. The interested party may also request to know the origin of the data as well as the logic on which the treatment is based; to obtain the cancellation, transformation, or blocking of data processed in violation of the law as well as updating, rectification, or, if there is interest, integration of data; to oppose, for legitimate reasons, the processing itself.

Further information regarding the processing and communication of your personal data may be requested in writing to our customer service.

YAW srl also informs you that further information regarding the processing and communication of your personal data may be requested in writing to the data controller through the email address info@yawsrl.it.

6.0 Warranty

As a general premise to all the warranty conditions explained below, we want to clarify that the warranty always and in any case covers manufacturing defects, or handling defects prior to sale. Therefore, in general, the warranty does not cover damage or tampering caused directly or indirectly by the user or installer as a result of use or assembly. The authorization or not of the replacement / repair under warranty is established by our technical staff, to facilitate this task you may be required photographic documentation of the faulty product.

6.1 Finished products (STANDARD WARRANTY 24 MONTHS)

Unless otherwise indicated, all products (not spare parts whose warranty conditions are explained in another paragraph) for sale in the Store have a warranty period of 24 months from the time of sale. The time count starts from the date shown in the tax document. The guarantee conditions are those established by the producers of the goods themselves. For clarity, the following are some conditions in which the goods cannot be replaced under warranty:

object tampered with or not properly stored

Item with damaged casing condition

electronic boards clearly exposed to moisture, water, solvents or other agents that can induce malfunctions, even irreversible,

items not accompanied by appropriate documentation proving the purchase at our Store (commercial invoice)

items with damage caused by unqualified personnel

Objects not used properly

Items with low batteries

If the Buyer wishes to initiate a warranty replacement procedure, the Buyer must use the following method described below:

Contact our warranty service at this info@ugateshop.it address or through the contact form, indicating the name and surname, the date of purchase. At this point, the Store will send you a code to be affixed to the box and the Buyer can send the goods at his own expense which will then be returned under warranty.

IMPORTANT: Shipments that do not clearly show our authorization number will not be accepted.

WARNING: The dispatch of the goods by the Buyer or the collection of the goods by the Store does not indicate that the warranty replacement will be applied. Only when the goods are available to our technical staff and will be checked will we be able to determine if it is a warranty replacement or not. In the event that the warranty replacement is not accepted, a document will be sent to the Buyer explaining the reasons why the warranty replacement cannot be made and the Buyer can decide whether to have the goods back in the condition in which he sent it or whether to buy a new one. Both of these last two options are subject to payment for the Buyer.

If the product sent is working, the customer will have to pay the shipping costs for returning the goods and a flat rate of control. The total cost amounts to € 20.00, regardless of the price of the product.

6.2 Spare parts (SPARE WARRANTY 24 MONTHS)

Spare parts are all those products (both mechanical and electrical components) that cannot work if not inserted appropriately within a product and therefore must be considered components of the same.

Even spare parts have their own sales warranty of 24 months, but being products that cannot work independently and must be assembled together with other components, this assembly must be carried out in a workmanlike manner by a competent staff. In order to be able to authorize or not a warranty on a spare part, our technical staff will need to verify the correct use of the spare part, dialoguing with the person who took care of the repair and use of the product.

No warranty replacement or repair will be authorized if the person who used the product does not provide adequate explanations to our technical staff.

Special cases in which the warranty will not be considered valid are:

Incorrect mechanical assembly of the product (such as to cause extremely fast wear of the same).

Wrong electrical connection.

Carelessness in the mechanical closure such as to penetrate water or moisture.

Incorrect and inadequate use of spare parts.

Use of the spare part or component for a use other than its creation.

Changes made by the user to the operation of the product, if these have not been suggested by the manufacturer.

6.3 Warranty replacement/repair waiting times by manufacturer

Our company sells products from different manufacturers and apply different times and warranty policies. Below is a generic scheme depending on the category and manufacturer on warranty times. It should also be noted that the manufacturer's warranty time is in no way linked to the method of delivery of the warranty, for which reference must always be made to art. 6.1 and 6.2 of these GCS. The buyer remains free to contact the manufacturer directly to ask if he can directly take advantage of the warranty by the same.

We also specify some exceptions to articles 6.1 and 6.2 in line with the indications provided by the manufacturers.

Product warranty BFT: establishes a standard warranty of 24 months on all finished products, so the warranty conditions in paragraph 6.1 are fully applicable and for spare parts the conditions in paragraph 6.2.

Product warranty FAAC: establishes a standard warranty of 24 months on all finished products, so the warranty conditions in paragraph 6.1 are fully applicable and for spare parts the conditions in paragraph 6.2.

Warranty products NICE: establishes a warranty term of 24 months, with the particularity that electronic products (cards, control units, receivers and remote controls) must be sent directly to the service center to evaluate the actual possibility of applying the warranty. This makes the eventual replacement and return of the goods slower than the normal procedure.

GIBIDI product warranty: establishes a standard warranty of 24 months on all finished products, so the warranty conditions in paragraph 6.1 are fully applicable and for spare parts the conditions in paragraph 6.2.

PROTECO product warranty: establishes a standard warranty of 24 months except for some products for which there is an extension to 36 months, this indication is present on the photographs of the products on our site. On all finished products, therefore, the warranty conditions in paragraph 6.1 are fully applicable and for spare parts the conditions in paragraph 6.2.

STAFER product warranty: establishes a standard warranty of 24 months on all finished products except V6 series tubular engines, V6M without on-board electronics, for which a warranty period of 120 months (10 years) is established, so the warranty conditions in paragraph 6.1 are fully applicable and for spare parts the conditions in paragraph 6.2.

ABEXO Product Warranty: establishes a standard warranty of 24 months on all finished products, so the warranty conditions in paragraph 6.1 are fully applicable and for spare parts the conditions in paragraph 6.2.

Product warranty YAW: establishes a standard warranty of 24 months on all finished products, so the warranty conditions in paragraph 6.1 are fully applicable and for spare parts the conditions in paragraph 6.2.

7.0 Shipping

The most important part of our work is to try to satisfy the visitor of our site by trying to make him a customer and providing him with the most detailed information possible related to exclusive services that he can only find in our e-store. On the product page and on the shopping cart page there is useful information to better evaluate the purchase. In particular, the following are indicated: the availability of the product and its maximum waiting time from the order (in case the product is unavailable).

The availability of our products varies continuously based on the daily purchases that take place on the site, so we have different levels of timing (availability is updated every day.

9.0 Shipping cost

The cost of shipping as specified above varies according to several factors, please enter the gears in the cart and complete the shipping address fields on the checkout page in order to be able to calculate exactly these costs.

It can rarely happen that some area is considered disadvantaged. This is because it is normally located in a geographically difficult place (La Maddalena, Venice lagoon, Campione d'Italia, Procida. Ischia, etc.). In these rare cases, couriers charge surcharges. Since there is no way to know in advance if an area is disadvantaged or not, in the event that an order must be shipped to these areas we will warn the customer that there is a surcharge. If the customer agrees to pay the difference we will ship, otherwise we will cancel the order and proceed to the refund if the customer had paid in advance.

We are perfectly aware that shipping costs are often an obstacle to buying online, so we constantly work so that the prices of our products added to the cost of shipping are within market parameters.

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